State Farm® Insurance Agent Marcela Ruppert
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mary V
January 29, 2026
5
out of
5
rating by Mary V
"Marcela was very helpful. I was able to pay my bill and set up for auto pay."
We responded:
"Thank you for your feedback, Mary! We are happy to be able to assist you with your billing and auto pay setup. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
Thomas Wood
January 29, 2026
5
out of
5
rating by Thomas Wood
"Kind, personable, easy to talk to and work with. Diligent too, gets to the bottom of complicated problems"
Isis S
January 26, 2026
5
out of
5
rating by Isis S
"Me atendio Gigi, fue muy amable buen servicio"
We responded:
"¡Gracias, Isis! Me alegra saber que Gigi te brindó un servicio amable. Estamos aquí para ayudarte con cualquier cosa que necesites. ¡Gracias por elegirnos!"
Isabel Flores
January 25, 2026
5
out of
5
rating by Isabel Flores
"I’ve been at Statefarm over 5 years and this year when I needed them the most they came through! They handled a no fault car accident around Christmas & also handled a repetitive process of getting new insurance during the 2 weeks I was shopping around for a new BMW. Great customer service & great rates! Pleased w/the Marcela Ruppert office and Lynn who helped me the most with so much patience & productivity. I’m grateful and pleased."
We responded:
"Thank you, Isabel! I'm so happy to hear that our team, especially Lynn, was able to assist you during such important times. Your satisfaction with our service and rates means a lot to us. If you ever need anything else, feel free to reach out!"
Lee Turiano
January 23, 2026
5
out of
5
rating by Lee Turiano
"I had a great experience at Marcela Ruppert's State Farm location. The whole office was extremely kind, and especially Lynn, who helped explain my coverage and actually helped save me money. She was very patient and knowledgeable, and a pleasure to deal with! Very Thankful!"
We responded:
"Thank you, Lee! I'm happy to hear about your positive experience with our office. Lynn and the team strive to provide helpful and friendly service, and it's wonderful to know they made a difference for you. If you have any more questions or need assistance, feel free to reach out anytime!"
Brittany Pavone
January 20, 2026
5
out of
5
rating by Brittany Pavone
"Went above and beyond with completing my insurance policy today! Everything was done quick, and Marcella Rupert answered all the crazy questions I had and was so patient with me with my unique situation:)"
We responded:
"Thank you, Brittany! We strive to provide personalized service, and it's great to know you felt supported. If there's anything else you need, feel free to reach out!"
Christopher Schalik
January 16, 2026
5
out of
5
rating by Christopher Schalik
"Always a text or phone call away, handle issues expeditiously and a pleasure to deal with. And Lyn. Was friendly and very informative about both policies."
We responded:
"Thank you, Christopher, for your wonderful feedback! I'm happy to know that you find our communication and service efficient and enjoyable. If you ever need assistance or have questions, don't hesitate to reach out. We're here to help!"
Tracie Robinson
January 9, 2026
5
out of
5
rating by Tracie Robinson
"Lynn is really patient and professional very helpful"
We responded:
"Thank you, Tracie! I'm happy to know you had a positive experience with us. If you have any questions or need further assistance, feel free to reach out anytime!"
hammer
January 9, 2026
5
out of
5
rating by hammer
"Diane Bennis was extremely helpful navigating me through my insurance changes and clarification of what i need to be done. she was patient as well as professional guiding me through the digital process. Truly a pleasure to work with!"
We responded:
"Thank you for your review, hammer! I'm happy to hear that Diane provided such helpful and professional service during your insurance changes. It's great to know she made the process a pleasure for you. If you have any more questions or need further assistance, feel free to reach out!"
Dyl's Reactions
January 4, 2026
1
out of
5
rating by Dyl's Reactions
"BEWARE!!!! VERY POOR customer service!!!!!!! Not sure why you can’t find my policy but I have an active insurance policy. I agree with several people on this forum that at insurance renewal the rates always increases significantly. I mean rates shouldn’t go up so drastically on every renewal. I understand there are increases from time to time, but these are drastic increases on each and every renewal. I feel like this has to be looked into thoroughly."
We responded:
"Dyl, we’re sorry to hear that you’re unhappy about the service received. Unfortunately, we are unable to find you in our system as either a current or former policyholder. If this is in reference to a different policyholder’s account, we’d love to learn more so we can resolve any issues. Please call our office at your earliest convenience so we can look into this. "
Antonia Toña
January 4, 2026
5
out of
5
rating by Antonia Toña
"Muchas gracias muy amable y explicarme todo bien muchas gracias Gigi muy buena y simpática"
We responded:
"¡Gracias, Antonia! Me alegra saber que Gigi pudo ayudarte de manera amable y clara. Valoramos mucho tu comentario positivo. Si necesitas algo más, estamos aquí para ayudarte."
Kevin McGill
December 27, 2025
5
out of
5
rating by Kevin McGill
"Excellent experience, couldn’t ask for a more simple process definitely will recommend to friends and family"
We responded:
"Thank you, Kevin! I'm happy to hear that you had an excellent experience with us. Your recommendation means a lot, and we’re glad the process was simple for you. Let us know if you or your friends and family need anything else!"
derek cohen
December 27, 2025
5
out of
5
rating by derek cohen
"Gigi was an amazing help and a fantastic agent everyone should ask for her! Thank you !"
We responded:
"Thank you, Derek! I'm happy to hear that Gigi provided such excellent assistance. We appreciate your recommendation and are here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Patrick Georges
December 19, 2025
5
out of
5
rating by Patrick Georges
"State farm is the best I'm really getting some good service from them"
We responded:
"Thank you, Patrick! I'm happy to know you had a positive experience with our office. We’re always here to assist with any of your insurance needs. Thanks for choosing us!"
kenia vivero
December 12, 2025
5
out of
5
rating by kenia vivero
"Demasiado agradecida con Ricardo y Marcela, super pacientes para aclarar absolutamente todas mis dudas muy aparte de ayudarme a conseguir una gran oferta en mi poliza y no dejaron que pierda mi cita de DMV! Sin duda el mejor trato 👏"
We responded:
"¡Gracias, Kenia! Me alegra saber que Ricardo y Marcela pudieron ayudarte con paciencia y que lograron una gran oferta para ti. Estamos aquí para lo que necesites. ¡No dudes en contactarnos si tienes más preguntas!"
Sujey Cruz
November 25, 2025
5
out of
5
rating by Sujey Cruz
"Me encantó el servicio y pudieron ayudarme gracias gigi por la ayuda muy buena experiencia"
We responded:
"¡Gracias, Sujey! Me alegra saber que tuviste una experiencia tan positiva con nosotros. Gigi estará encantada de saber que su ayuda fue valiosa para ti. Estamos aquí para cualquier cosa que necesites en el futuro. ¡Gracias por elegirnos!"
Carol Mamolite
November 22, 2025
5
out of
5
rating by Carol Mamolite
"Riccardo was not only extremely helpful but a pleasure to speak with. Kind ,patient , clear and also very funny . Had a wonderful experience speaking with him🙂look forward to his exceptional help again if need be"
We responded:
"Thank you, Carol! I'm happy to hear about your wonderful experience with Jorge. It's great to know he was helpful and enjoyable to talk to. We appreciate your feedback and look forward to assisting you with any future needs. Let us know if there's anything else we can do for you!"
Marisol Lopez
November 21, 2025
5
out of
5
rating by Marisol Lopez
"Gigi Marivilla,fue muy amable y paciente,este proceso fue mas facil gracias a ella.Sin duda recomendaría este lugar a mis amigos y personas que conosco."
We responded:
"¡Gracias por tu reseña, Marisol! Me alegra saber que Gigi hizo que el proceso fuera más fácil para ti. Apreciamos mucho tus recomendaciones y estamos aquí para ayudarte con cualquier cosa que necesites. ¡Gracias por elegirnos!"
Josue Escobar
November 19, 2025
5
out of
5
rating by Josue Escobar
"Excelente servicio y muy amables en todo gracias"
We responded:
"¡Gracias, Josue! Me alegra saber que recibiste un excelente servicio y que nuestro equipo fue amable contigo. Estamos aquí para ayudarte con cualquier cosa que necesites. ¡Gracias por elegirnos!"
Crystal l Freeman
October 29, 2025
5
out of
5
rating by Crystal l Freeman
"Very pleasent , voice was comfortable and kind ..nice lady 😊"
We responded:
"Crystal, thank you for your wonderful feedback! I'm happy to hear that you had a pleasant experience and appreciated the kind service. If there's anything else you need, feel free to reach out!"
Kirill Teplov
October 28, 2025
5
out of
5
rating by Kirill Teplov
"I recommend this very good company; its tactful and polite employees are always understanding and willing to accommodate you."
We responded:
"Thank you for your recommendation, Kirill! I'm happy to know that our team’s understanding and accommodating approach made a positive impact. If you ever need anything else, feel free to reach out!"
Soraya Bernal
October 28, 2025
5
out of
5
rating by Soraya Bernal
"Excellent customer service! Fast, friendly and professionals. Exactly what I was looking for. Craig was very helpful and answer all my questions."
We responded:
"Thank you for your review, Soraya! I'm happy to hear that you had a positive experience with our team. Craig is indeed a valuable part of our office, and I'm glad he could assist you effectively. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
Nico Or
October 23, 2025
5
out of
5
rating by Nico Or
"Juliana is very thorough and pleasure to speak to I would recommend them to anybody"
We responded:
"Thank you for your positive feedback, Nico! I'm glad Juliana provided you with thorough service and was a pleasure to speak to. We appreciate your kind words and are here for any insurance needs you may have in the future. - Marcela Ruppert - State Farm Insurance Agent, Kings Park, NY"
Laura Molloy
October 22, 2025
5
out of
5
rating by Laura Molloy
"Ricardo Haza Sainz has been such a wonderful help for me to get my quote and set up my policy. He walked me through the entire process and made sure nothing was missing! I highly recommend working with him."
We responded:
"Laura, thank you for your fantastic feedback! I'm happy to hear that Ricardo provided such excellent assistance with your quote and policy setup. We appreciate your recommendation and are here for any future insurance needs you may have. Let us know if there's anything else we can do for you!"
cpt.glitchy! glitchy
October 22, 2025
4
out of
5
rating by cpt.glitchy! glitchy
"Ricardo has been very helpful. He was able to get me into a great plan that worked for me. Saving me money every month."
We responded:
"Thank you! I'm happy to hear that Ricardo was able to assist you in finding a plan that suits your needs and helps you save money. Your feedback is valuable, and we're here if you have any questions or need further assistance. Let us know if there's anything else we can do for you!"