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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mr. Ci

March 26, 2025

5  out of  5
rating by Mr. Ci
"Prefect services 👍"
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Norma Ramirez

March 26, 2025

5  out of  5
rating by Norma Ramirez
"Excelente servicio kirsy"
We responded:
"Thank you Norma! We’re so appreciate of the 5-star review! "
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Jim Freeman

March 14, 2025

5  out of  5
rating by Jim Freeman
"Marcela Ruppert’s staff is very friendly and professional. In particular, Kirsy Collado. Kirsy efficiently set up my auto, home and PUP policies in a timely manner. She was very helpful navigating through all the details while patiently explaining each phase in a way that left me feeling confident I made the right choice in choosing State Farm. Well done. Also, Joseph is a pleasure to deal with. Very friendly and professional. 5 Stars."
We responded:
"Thank you for your feedback, Jim! I'm glad to hear that Kirsy provided you with friendly and professional service, efficiently setting up your auto, home, and PUP policies. Her patience in navigating through the details and explaining each phase left you feeling confident in choosing our office, and we're delighted to have you as part of our State Farm family. - Marcela Ruppert - State Farm Insurance Agent, Kings Park, NY"
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Nico Or

March 12, 2025

5  out of  5
rating by Nico Or
"Juliana is very thorough and pleasure to speak to I would recommend them to anybody"
We responded:
"Thank you for your positive feedback, Nico! I'm glad Juliana provided you with thorough service and was a pleasure to speak to. We appreciate your kind words and are here for any insurance needs you may have in the future. - Marcela Ruppert - State Farm Insurance Agent, Kings Park, NY"
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Doreen Koch

March 11, 2025

5  out of  5
rating by Doreen Koch
"Joe from State Farm is a gem! He was very helpful and polite. He even called the next day to make sure my mobile app was working! Thank you!!- Doreen K"
We responded:
"Doreen, thank you for your kind words! We’re so glad Joe was able to assist you and follow up to ensure everything was working smoothly. Your trust means a lot to us! "
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Jaime Morales

March 3, 2025

5  out of  5
rating by Jaime Morales
"Lo atiende muy bien los trabajadores son amables me encanta"
We responded:
"Thank you for the 5 star review, Jamie! We strive to provide you with the customer care that you deserve. It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
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Patricia Hopkins

February 28, 2025

5  out of  5
rating by Patricia Hopkins
"Joesph has been extremely kind helpful and courteous . Very knowledgeable and a pleasure to work with . Thank you Joesph !"
We responded:
"Patricia, thank you for your kind words! We're so glad to hear that Joseph provided helpful and courteous service. We appreciate your support!"
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jyla hall

February 28, 2025

5  out of  5
rating by jyla hall
"Joseph was a great help 10/10 service from him"
We responded:
"Appreciate your kind words and recognizing Joseph’s commitment to delivering 10/10 service! "
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Alissa Rubio

February 27, 2025

5  out of  5
rating by Alissa Rubio
"Taylor was so helpful!! She saved me almost 50% of what I was previously paying monthly with a different insurance company! She gave me all the information I needed to know. Thank you again for assisting me!"
We responded:
"Alissa, we're so glad Taylor could help you save and provide the information you needed! We appreciate your kind words and are always happy to assist!"
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Robert Riginio

February 26, 2025

5  out of  5
rating by Robert Riginio
"Called other insurance companies put me on hold and never returned my call. This company was very helpful and professional and very pleasant, I would recommend anyone to deal with this company the agent that helped me was very knowledgeable. Thank you."
We responded:
"Robert, we appreciate your recommendation and are so glad we could assist you promptly and professionally! Thank you for choosing Marcela Ruppert - State Farm Insurance"
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Cindy D Barnecet

February 25, 2025

5  out of  5
rating by Cindy D Barnecet
"Very friendly, quick and knowledgeable."
We responded:
"Thank you, Cindy! We’re so glad you had a friendly and efficient experience. We appreciate your support"
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Courtney Lecky

February 25, 2025

5  out of  5
rating by Courtney Lecky
"I had an amazing experience with Joseph at State Farm! He was incredibly helpful, knowledgeable, and made the entire process smooth and stress-free. His professionalism and dedication to customer service truly stood out. He took the time to answer all my questions, ensured I received the best possible coverage, and even found ways to maximize my savings. I highly recommend Joseph Quinn and the team at Marcela Ruppert - State Farm Insurance. If you’re looking for excellent service, look no further! Thank you, (Joe) Joseph!"
We responded:
"Joseph and the team truly appreciate your kind words, Courtney! We're so glad to hear that he made the process smooth, stress-free, and helped maximize your savings. Thank you for your recommendation and for trusting Marcela Ruppert - State Farm Insurance!"
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James Miraglia

February 25, 2025

5  out of  5
rating by James Miraglia
"I went into the Kings Park area State Farm office because I had a few questions and needed some advice. I just happened to be at the desk of Julianna Gomez who invited me to sit down. I left their feeling so good and treated so so fairly. Julianna was not only very very knowledgeable about what she does there but also extremely kind, helpful, and very friendly. I really appreciate whenever I get that kind of service. She spoke so well for the Kings Park agency."
We responded:
"Thank you, James! We're so glad Julianna provided such a welcoming and helpful experience. We appreciate your kind words and support!"
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Dyl's Reactions

February 18, 2025

1  out of  5
rating by Dyl's Reactions
"BEWARE!!!! VERY POOR customer service!!!!!!! Unprofessional agents!!!"
We responded:
"Dyl, we’re sorry to hear that you’re unhappy about the service received. Unfortunately, we are unable to find you in our system as either a current or former policyholder. If this is in reference to a different policyholder’s account, we’d love to learn more so we can resolve any issues. Please call our office at your earliest convenience so we can look into this. "
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Gina Gonzalez

February 17, 2025

5  out of  5
rating by Gina Gonzalez
"Joe is extremely helpful and patient. Anytime I had an issue or question,all I had to do was text him and he would respond immediately. He is very thorough and kind and I greatly appreciate him and everything he has done for me and my son. Joe is my go to for anything I need now or in the future!"
We responded:
"Thank you, Gina! We're so happy to hear that Joe has been such a great help to you and your son. We appreciate your kind words and your trust in us!"
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Jermaine Roberts

February 5, 2025

5  out of  5
rating by Jermaine Roberts
"Craig was great to work with,he answered all of my questions, didn't pressure me and explained everything perfectly.👍"
We responded:
"Thank you, Jermaine! We’re glad Craig provided a great experience and took the time to answer all your questions. We appreciate your feedback and are always here if you need anything!"
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Alonsoap Portillo

January 31, 2025

5  out of  5
rating by Alonsoap Portillo
"Joseph Quinn very kind and respectful thank you very much"
We responded:
"Alonsoap, thank you! We appreciate your trust in us to take care of your insurance policies."
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Lori Lennon

January 29, 2025

5  out of  5
rating by Lori Lennon
"Everyone in the office is so helpful. Specially thanks to Joseph in the service team who talked me through everything numerous times as I was stressed after an accident and during my car repairs."
We responded:
"Thank you for your kind words, Lori! We're so glad Joseph and the team could help you through a stressful time. We appreciate you! "
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Mary Nash

January 26, 2025

4  out of  5
rating by Mary Nash
"You've received 4 stars because I'm new to the company need more time to decide. Mary Nash"
We responded:
"Thank you for your feedback, Mary! We’re glad to have you with us and look forward to earning that fifth star. If you have any questions or need assistance, don’t hesitate to reach out. We’re here to help! 😊"
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cj meyers

January 21, 2025

5  out of  5
rating by cj meyers
"Very satisfied with service.. Julianna extremely helpful in a recent transaction I had that was a bit complicated.. would highly recommend!"
We responded:
"Thank you, CJ! I’m so glad to hear that Julianna was able to assist you with your complicated transaction. Your recommendation means a lot to us, and we’re here whenever you need help in the future."
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Motion Studios NY

January 17, 2025

5  out of  5
rating by Motion Studios NY
"Ms Diana is one of the best agents in the business. She held my hand through a very difficult situation. She is truly an earth angel"
We responded:
"We appreciate your sweet words. We are pleased to hear about your experience with Diane and you are right about the kind of person she is. If you need further assistance, don’t hesitate to reach out! "
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Yiu Mui

January 13, 2025

5  out of  5
rating by Yiu Mui
"I had an excellent experience with Joseph Quinn. He’s very professional and welling help. Thanks Joesph."
We responded:
"Thank you, Yiu Mui! We're thrilled to hear about your excellent experience with Joseph Quinn. Your feedback means a lot to us! If you need assistance in the future, feel free to reach out. 😊"
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Omar Alvizures

January 8, 2025

5  out of  5
rating by Omar Alvizures
"Muy excelente servicio Richter"
We responded:
"¡Gracias por su reseña excepcional, Omar! Kirsy es una parte importante de nuestro equipo y nos complace saber que ella pudo ayudarle con sus necesidades de seguro. - Marcela Ruppert - State Farm Insurance Agent, Kings Park, NY"
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Ron Craig

January 8, 2025

5  out of  5
rating by Ron Craig
"Taylor was such a pleasure to talk to .She was diligent, patient thorough and very professional, really enjoyed working with her"
We responded:
"Thank you, Ron, for your wonderful feedback about Taylor! We're thrilled to hear about your positive experience and will be sure to share your kind words with her. It’s always our goal to provide diligent and professional service. If you ever need assistance again, we’re here to help! – Marcela Ruppert State Farm Insurance Agent"
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Courtney Welkis

January 4, 2025

5  out of  5
rating by Courtney Welkis
"I'd like to take a moment to highlight Joseph Quinn. If you are a customer with the Marcela Ruppert Agency in Kings Park, Joe is an outstanding representative to partner with - moving forward, I will only work with Joe when an issue arises. Back in November, my auto policy increased out of nowhere. I was fortunate enough to have Joe answer my call who, from the get-go, was patient, understanding, and courteous. He took the time to listen to my points, to look back in my history, and to try to figure out what had occurred. Once we both aligned on where the issue might be stemming from, one that was an error/glitch with the Drive Safe and Save app, Joe began the tedious and frustrating process of working with State Farm corporate. This minor issue, that should have been resolved within a week, wound up taking two months for corporate to work out - a major aggravation I have with State Farm - but I am so very grateful to have had Joe as my advocate. Joe followed-up with me on any progress made, no matter how small, several times per week. This consistent communication was very important to me and highly appreciated. He worked diligently with multiple departments within State Farm to help them understand the problem and to push them to resolve it in a timely matter. Although this took much longer than I would have liked, Joe did everything in his power to assist and to make the situation as least annoying as possible for me. Joe did exactly what he said he would do and remained extremely patient throughout the process, even when I did not. It is very rare today to receive exceptional quality customer service which is why I am taking the time to write this review. Had it not been for Joe, I would have dropped State Farm as my insurance for both auto and home. He was an absolute asset to me and I encourage everyone to work with him. Thank you, Joe!"
We responded:
"Thank you for sharing your detailed experience, Courtney! It’s truly inspiring to hear how Joe went the extra mile to resolve your concerns. His patience, diligence, and consistent communication are exactly what we aim to provide for every customer. Your acknowledgment of his hard work and dedication means so much to our team. We’re grateful for your trust in us and for highlighting Joe’s exceptional service. Please don’t hesitate to reach out if you need any further assistance—we’re always here to help!"